As a client receiving services from AWARD Homecare, Inc., you and your family are informed of the following rights before care is initiated. You will be provided a copy of this Client Bill of Rights; please retain it for your records.
- You have the right to receive a listing of the services AWARD Homecare provides and the specific services that will be provided to you.
- You have the right to ongoing participation in the development of your Plan of Care.
- You have the right to be treated with courtesy, respect, and privacy, and freedom from abuse, neglect (verbal, mental, sexual, physical) and discrimination.
- You have the right to expect properly trained staff and coordinated services.
- You have the right to privacy of your personal information and confidentiality of health care records.
- You have the right to refuse treatment or services.
- You have the right to be informed about Advance Directives and AWARD Homecare's responsibility to implement them.
- You have the right to be informed of who is supervising your care and how they can be contacted.
- You have the right to submit complaints to AWARD Homecare without fear of retaliation.
- You are encouraged to contact the President and/or Administrative staff with any concerns; verbal complaints may need to be put in writing. Complaints are reviewed and a plan of correction developed, implemented, and shared with you.
- If AWARD Homecare cannot adequately address your complaint, you may call the NJ state toll-free complaint hotline, 8 AM–4 PM, Monday–Friday.
- You have the right to an itemized billing statement semi-monthly, including the date and charge of each service.
- You or your designated representative are entitled to information about the Department of Health's Registry of Providers and to select any licensed provider, subject to your reimbursement mechanism or contractual obligations.
Your Responsibilities
As a client, you have the responsibility to:
- Notify Award HomeCare of changes in your condition.
- Participate in and follow the plan of care.
- Provide a safe home environment for care to be delivered.
- Treat caregivers and staff with courtesy and respect.
- Provide complete and accurate health history and information.
- Provide complete and accurate information about your ability to pay for services, and pay for services on time per the Service Agreement.
- Advise Award HomeCare of any problems or dissatisfaction with the services provided.
- Notify Award HomeCare in advance of changes to scheduled visits (24-hour notice).
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