Award HomeCare — Service Agreement

Nature of Service

• This is a day-to-day service agreement — no long-term commitment.
• Client may terminate at any time; 24-hour notice required. With less than 24-hour notice, client is responsible for the entire shift.

Deposit & RN Assessment

• A two-week deposit is due with this agreement and applied toward the final bill; any remaining amount is fully refundable.
• At start of care the RN performs an assessment, with a follow-up every 60 days. Cost is $75/hour per assessment.

Billing & Payment

• Award HomeCare invoices and charges the payment method on file every other Monday after services are rendered.
• An invoice is automatically emailed to the billing contact on file. Please check spam/junk; search "invoice" if you can't find it. If no invoice arrives by Tuesday of a billing week, call the office.
• Payment is due within 5 business days after the prior week's services. Late fees may apply (never exceeding legal limits).
• Electronic check is preferred; credit cards accepted with a 3% fee.
• Services are billed by schedule, checklist, or electronic/paper timesheet (signed by client and employee).

Rates & Overtime

• Hours over 40/week for a specific caregiver are billed at 1.5× the standard rate.
• Observed holidays are billed at time and a half (New Year's Eve/Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve/Day).
• Emergency visits, changes in condition, or requested evaluations are billable at a minimum skilled rate of $75/hour.
• Rates may change with a 5% annual increase on January 1 for clients starting before November 1 of the prior year, and for changes in care level, hours, location, or wage laws.

Non-Solicitation

• Caregivers/RN/LPN are employees of Award HomeCare and may not be hired directly by the client during the agreement and for one (1) year after termination. Violation carries a $25,000 lost-opportunity charge.

Other

• Award HomeCare does not provide pet care and is not responsible for animals in the home.
• If a caregiver uses their own vehicle for services, the client is charged the IRS mileage rate. Use of the client's vehicle requires the client to maintain valid auto insurance.
• Award HomeCare may terminate without notice if staff safety is in jeopardy, or with 72 hours' notice for non-payment.
• Some downtime during shifts is normal and expected.

Live-in caregivers are subject to additional terms (12 hours/day worked, 8 hours sleep, meal/break periods) provided at signing.